Positive retail vendor relationships have a bearing on whether a store or retail chain survives in today’s competitive business environment. In today’s customer-centric retail climate, retailers are especially aware of the importance of building customer relationships, but retail vendor relationships — which have a major impact on your business — are also worth nurturing. What…
If you consider product returns one giant, expensive headache, you aren’t alone. However, satisfactory returns can actually benefit retail businesses. According to a study conducted by J. Andrew Petersen of the University of North Carolina and V. Kumar of Georgia State University, leniency (within reason) toward customer returns can improve business by eliminating customers’ fear…
Opening a restaurant? One of the most important steps you should take is obtaining a trademark for your restaurant’s name. After all, a name is closely associated with identity and one of the most critical distinctions from your competition. With this in mind, here are five things new restaurant owners need to know about trademarks.…
If you’ve come this far, you’ve already chosen your POS software. If you haven’t, stop right there and read this (link to Part I) first. Use this checklist that outlines how to choose a retail POS system to help you evaluate your POS hardware choices. 1. Compatibility. Not all POS software works on all…
From improving transaction processing efficiencies to facilitating inventory tracking and more, a retail business point of sale (POS) system can play a major role in the success of your business. However, choosing the right retail business POS software and hardware necessitates a strategic approach. Part I of this blog post, offers five steps for selecting…
In the not-too-distant past, an “anonymous” shopping trip was the accepted norm, with consumers thinking nothing of receiving the same offers and types of interaction as every other shopper in the store. The tides, however, have turned. Today’s consumer wants a personalized shopping experience; in fact, a study conducted by MyBuys revealed 48 percent of…
Consumer expectations are increasing, and you want to offer the best all-around retail customer experience. But it’s important that you also do everything possible to appeal to two distinct target audiences — millennials (born between early- to mid-1980s and early 2000s) and baby boomers (born between 1945 and 1964). When dealing with these two large…
Think every solid state drive (SSD) used for storage is the same? Think again. All solid state drives aren’t created equal, and industrial-grade options are your better bet. Here’s why. Support for Product Longevity Industrial SSD manufacturers are interested in long-term relationships with their customers. They want the customers who purchase from them once to…
Having the right merchandise on the shelves at the right time goes a long way toward cultivating repeat business at any brick-and-mortar store. However, the customer experience plays an equally important role here — and the caliber of that experience depends heavily on the treatment customers receive, from the moment they walk into your establishment,…
Now more than ever, retailers and restaurant operators are finding themselves facing stiffer competition. But a comprehensive customer engagement strategy enables you to come out on top. Customer engagement transcends the one-time purchase or sale of merchandise; it involves an ongoing customer/merchant relationship. A customer engagement strategy is important because it: Fosters repeat business…