To perform an accurate assessment of their budget allocations, it’s important for professionals in the restaurant industry to have a firm grasp on spending trends. Hospitality Technology’s 2014 Restaurant Technology Study recently released a study that examined restaurant spending by speaking to restaurant owners and managers across all restaurant segments. The good news? Point of…
It’s easy to see that the U.S. restaurant industry has experienced a shift in attitudes toward restaurant technology – consumers are interested in assistive tools that they can access via web or mobile and restaurants are interested in customer-facing solutions. Think of it like a “you scratch my back, I’ll scratch yours” scenario: restaurants can…
When managing a restaurant, it’s important to remain profitable without compromising value, or vice versa. That is a common mistake made by restaurant operators. Successful restaurant management isn’t achieved in a day – managers must spend several weeks or months implementing optimization practices. Here are five ways restaurant operators can achieve management success over time:…
Despite the rise of delivery, take-out and online ordering technologies, restaurant still value the physical experience. In fact, U.S. businesses lose an estimated $83 million annually due to poor customer service according to Parature, and 62 percent of U.S. consumers have switched brands in the past year due to poor customer service. In other words,…
The threat of an e-commerce takeover has retailers everywhere shaking in their boots. They’re thinking, “What can we offer that the internet can’t?” In response to the phenomenon, smart retailers are doing everything in their power to improve the in-store experience. They know that consumers aren’t drawn to their brick-and-mortar stores for the prices or…
Electronic receipts, or eReceipts, are purchase confirmations sent to the customer’s email address. Retail giants like Apple, Macy’s and Old Navy offer them to their customers. The technology is gaining ground – the National Retail Federation estimates that digital receipts will be adopted and offered by 60 percent of retailers by 2016 – but some…
An RSPA Vendor Award of Excellence is highly coveted in the retail technology industry. These awards are also very unique because they are the only awards in the industry where resellers can actually vote for their favorite vendor partners. We have been honored to earn this award “back to back” in 2012 and 2013; we…
It’s been a rough year for brick-and-mortar retailers. In fact, USA Today reported that top clothing retailers like Abercrombie & Fitch, Barnes & Noble, Aeropostale, J.C. Penney, Office Depot, RadioShack, Sears, Staples and Toys “R” Us are the ones planning to close the most stores in 2014. In general, consumers are choosing to shop online…
Kiosks have recently gained popularity in a variety of business environments, including retail stores, restaurants, airports and movie theaters. Newer technologies like web-based applications and wireless connectivity have made them a flexible, cost-effective investment. To ensure a successful kiosk implementation, follow the following steps: Consider your environment Most kiosks include a cabinet, CPU, display device…
Theater owners and managers, imagine this situation from your customer’s point of view: it’s Friday night and you’ve just found out that the movie you’ve been dying to see is finally in theaters – with 20 minutes left until the last show time. You figure that’s enough time to make it to the theater and…