There’s no denying that high-quality food plays a key role in helping restaurants cultivate a repeat clientele. However, top-notch restaurant customer service is an equally important factor in ensuring that customers return to your restaurant again and again. Proper restaurant customer service can also boost your bottom line: According to researchers at Harvard University, increasing…
The popularity of all types of pizza makes operating a pizzeria a potentially profitable endeavor. However, many obstacles—from the unique way in which pizza is ordered and priced to multiple serving and delivery methods—make the POS software needs of pizza restaurants different from those of other types of eateries. Here are five challenges operators face…
Retailers, take note: Contrary to what you may believe, customers do want to hear from you—providing that whatever information is being communicated to them is relevant and personalized to suit their needs. Here’s how five different retail technology trends can be used to connect with and engage consumers. Data analysis tools. Many retailers are already…
A point-of-sale (POS) system is likely the most important technology you’ll integrate into your restaurant. Everything from management reports and labor tracking to customer engagement is achieved through a restaurant POS. And there are countless decisions prior to committing to a new system such as: the right hardware like touch screen monitors, kiosks and printers…
To perform an accurate assessment of their budget allocations, it’s important for professionals in the restaurant industry to have a firm grasp on spending trends. Hospitality Technology’s 2014 Restaurant Technology Study recently released a study that examined restaurant spending by speaking to restaurant owners and managers across all restaurant segments. The good news? Point of…
When managing a restaurant, it’s important to remain profitable without compromising value, or vice versa. That is a common mistake made by restaurant operators. Successful restaurant management isn’t achieved in a day – managers must spend several weeks or months implementing optimization practices. Here are five ways restaurant operators can achieve management success over time:…
Despite the rise of delivery, take-out and online ordering technologies, restaurant still value the physical experience. In fact, U.S. businesses lose an estimated $83 million annually due to poor customer service according to Parature, and 62 percent of U.S. consumers have switched brands in the past year due to poor customer service. In other words,…
The threat of an e-commerce takeover has retailers everywhere shaking in their boots. They’re thinking, “What can we offer that the internet can’t?” In response to the phenomenon, smart retailers are doing everything in their power to improve the in-store experience. They know that consumers aren’t drawn to their brick-and-mortar stores for the prices or…
Electronic receipts, or eReceipts, are purchase confirmations sent to the customer’s email address. Retail giants like Apple, Macy’s and Old Navy offer them to their customers. The technology is gaining ground – the National Retail Federation estimates that digital receipts will be adopted and offered by 60 percent of retailers by 2016 – but some…
It’s been a rough year for brick-and-mortar retailers. In fact, USA Today reported that top clothing retailers like Abercrombie & Fitch, Barnes & Noble, Aeropostale, J.C. Penney, Office Depot, RadioShack, Sears, Staples and Toys “R” Us are the ones planning to close the most stores in 2014. In general, consumers are choosing to shop online…