While ruggedized mobile POS isn’t a replacement for your traditional POS terminals, it certainly does add value to your sales or dining room floor. Ruggedized mobile POS is a great addition to your existing POS infrastructure for a multitude of reasons, all of which center around providing your customers with a better experience.
Implementing ruggedized mobile POS units in your establishment will allow:
1. Staff to accept payments from consumers anywhere in-store. Accepting payments from customers anywhere in-store brings flexibility to the sales or dining room floor. When POS terminals are backed up, not only will you have the resources on hand to avoid situations that produce impatient and angry customers, you’ll be equipped to impress customers and ensure that they pay you another visit in the near future.
2. Customers to make payments on ruggedized mobile POS devices with credit and debit cards, as well as digital wallets. Merchants and restaurateurs that purchase consumer grade tablets often realize too late that separately purchasing MSR and EMV readers gets a bit costly. Additionally, the integration process doesn’t always run smoothly since consumer grade tablets aren’t configured out-of-the-box to run your point of sale.
Ruggedized mobile POS units purchased from POS providers are often equipped with an NFC reader and bundled with add-ons such as EMV and MSR readers. These ruggedized tablets are ready to hit your floor running with little to no hassle in regards to add-on integration.
3. Easy integration with loyalty programs. Ruggedized mobile POS units are built and configured to handle your POS software. Integration with the loyalty programs your customers are already familiar with is seamless and hassle-free.
4. Customers to receive immediate assistance with inventory questions. The most common reason that customers leave a merchant unsatisfied is due to being unable to find knowledgeable help on the sales floor. Equipping your staff members with a ruggedized mobile POS solution will ensure that they have the resources on hand to help any customer that approaches. At the tap of a finger, staff members will be able to pull up inventory information, order an out-of-stock item, and allow the customer the choice as to whether they want an in-store or home address delivery.
The “rugged” in ruggedized mobile POS is also essential. Too often merchants and restaurateurs purchase consumer grade tablets that are not built to withstand tough retail and restaurant environments. This is problematic as dust accumulations, drops, and spills can easily annihilate a consumer grade tablet. The return on investment for these tablets pales in comparison to that of a ruggedized tablet. While you may have to pay a little more up-front for a ruggedized mobile POS solution, the overall cost of ownership and ROI of the product more than make up for the initial expense.
If you’re looking for a way to improve customer experience and increase productivity, augmenting your existing POS system with a ruggedized mobile POS solution is really a no-brainer. Choose a mobile unit that has the wherewithal to withstand both tough applications and tough environments, is ready to hit your floor running, and will deliver a solid ROI.
