Find quick answers to some of the most common questions about our products, services, and support. Whether you’re looking for technical details, order information, or general guidance, our FAQ section is here to help you get the information you need fast.
A point-of-sale (POS) system refers to the hardware and software used to complete sales transactions in retail, hospitality, and other environments. Touch Dynamic's POS hardware includes all-in-ones, mobile tablets, kiosks, PCs & more.
Touch Dynamic products are sold through a network of authorized partners. If you're interested in any TD product, you may fill out our Where to Buy form to be routed to the proper channel.
Find your sales rep on our Where to Buy page.
The map includes a color-coded legend map to help you understand which TD reps are responsible for which territories. For further questions, feel free to contact us.
Yes! Most Touch Dynamic products are configurable in a multitude of ways, including CPU, OS, and a wide range of integrated peripherals. We do our best to craft specialized solutions for every application.
In addition to custom configuration, we offer services like free imaging, custom logo printing, and bi-lingual tech support to provide seamless integration of Touch Dynamic products into businesses around the country.
To start a return, you must first create an account on our customer support portal.
After an account is created, you'll be able to create new support tickets, track requests, and access special To
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You can view our Warranty Terms here.
To check your warranty status, please contact us and provide your product’s serial number or refer to your original invoice. Our team can verify the warranty period based on your purchase date.
To download the latest drivers for all Touch Dynamic products, please fill out this form on our Drivers & Software page.
If you're looking for the appropriate encryption solution for your POS device, our support team can assist. Contact us with your product type, intended use, and security requirements, and we'll guide you to the right option.
ADA (Americans with Disabilities Act) compliance ensures that devices are accessible to people with disabilities. This includes considerations like screen readability, physical access to the terminal, and assistive technology compatibility.
PCI (Payment Card Industry) compliance refers to a set of security standards designed to protect cardholder data. Touch Dynamic devices support PCI-compliant solutions to ensure secure payment processing.
ISO Certification is an internationally recognized standard that ensures products and services meet quality, safety, and efficiency criteria. Touch Dynamic adheres to these standards to guarantee product reliability and customer satisfaction.
