Level 10 Warranty

How to Process a Level 10 Warranty

Touch Dynamic Warranty Upgrade

Service Program Basics

1. Reseller has to purchase the Warranty Upgrade from Touch Dynamic Inc.
2. Touch Dynamic forwards the following to Level 10:
   1. Completed Registration Form
   2. Purchase Order
   3. Original Invoice to Reseller

Additional Notes/Rules

1. Any Reseller can also complete registration form and forward to Touch Dynamic.
2. Touch Dynamic sends the service agreement to the Reseller.
3. Level 10 will set up the reseller and the installed site on its web portal and sends reseller web training kit.
4. All End-User phone calls in regard to service, replacement of Touch Dynamic hardware has to be handled by the Reseller.
5. Reseller uses Level 10’s web portal to request hardware replacement and on-site service. Go to www.level10.com.
6. Reseller is responsible for the no trouble found or non-warranty service events and will be billed as stated by the service agreement.

For more detail information, please review this document: Touch Dynamic Warranty Upgrade Service Process for Touch Dynamic Sales Reps and Resellers.

Last Revised: 12/01/2010